Kelty takes pride in the quality of our products and guarantees that the materials and workmanship will be free from defects for the life of the product (with the exception of lighting, trekking poles, furniture, sleeping pads and air beds, which have a one year limited warranty). This warranty is limited to the product's original owner.
This warranty supersedes any other warranty and is subject to the following conditions and limitations.
Since no Kelty product is indestructible, Kelty’s warranty does not cover issues attributable to or resulting from normal wear and tear (i.e. exhausted zippers), natural hazard damage (i.e. weather, animals, ultraviolet [UV] damage on tents), abuse or alteration.
Warranty, Repairs, or Parts Question?
If you have a warranty question, email us and a Kelty customer service representative will respond as quickly as possible (there may be some delays during peak warranty season).
Warranty Returns for US & Canadian Customers
Please follow the following instructions:
Complete the Customer Repair Request Form, print and enclose it in the box with your defective items. If you are unable to print this form, please include a handwritten letter providing us with the same information requested on the form.
To help our technicians identify the damaged part, please mark the affected area(s) with a rubber band or masking tape.
All items sent in for repair must be reasonably clean. Items that are received dirty can not be repaired and will be returned in the state they were received. (see the Care and Instructions link for your product) Please include only the parts that are defective (i.e. if a tent pole is damaged, only send the damaged pole, not the entire tent.)
Please send your product with the Repair Request Form to:
1510 Nelson Road Unit D
Longmont, CO 80501
Once we receive the product we will review for warranty repair and the product will be repaired or replaced then returned. If the item is not under warranty you will receive a call to discuss repair options and charges.
All products returned for warranty and repair must be properly cleaned. Items deemed insufficiently clean will be returned to the customer without being repaired. See Care and Instructions for how to properly clean your product.
Timing for Repairs
Turn around time once Kelty receives your products can vary depending on the season. During peak season, April – September, repairs can take four to six weeks once we receive the product. Send in your equipment during the fall and winter months for a faster turn around.
Kelty will cover the shipping from our warranty location (ground shipping) for all items covered under warranty. Customers are responsible for getting the product to the Kelty Warranty department and expedited shipping requests for returned goods.
Tracking and Insurance
We strongly recommend that all returns sent to Kelty have a tracking number and are insured. Kelty cannot accept responsibility for packages that did not arrive or are damaged and uninsured.
For additional information concerning warranty, parts, or repairs please contact our warranty department at 1.866.349.7225 or preferably by email at email@example.com
Ridgeway by Kelty
Kelty Pack is not affiliated with “Ridgeway by Kelty” in any way. It is a separate company that in the past had licensed the name for production. As we did not manufacture it, we do not stock parts to repair or maintain this specific “Ridgeway by Kelty” product.
You may inquire with Wenzel at 800-325-8368 prompt #1 to reach Customer Service or visit: www.wenzelco.com/Contact.aspx