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Free Shipping offer is valid in the US lower 48 states only, and is not available for PO Boxes or Military APO/FPO addresses.
Unless otherwise specified, product prices already reflect discounts. All offers are limited to stock on hand; no backorders or rainchecks are available. Discount codes are not valid on prior purchases, cannot be used after their expiration dates, and do not apply to taxes, shipping and processing charges. Limit one discount code per order. Consumer must pay applicable sales tax. Offer may not be combined with any other sale, promotion, discount, code, coupon and/or offer. Promotions have no cash value. Offer cannot be sold or otherwise bartered. Void where prohibited, taxed or otherwise restricted. Returns of any portion of the purchase will require equal forfeiture of offer or amount equal to offer. Buy One Get One offers apply a portion of discount amount to each of the items. We have the right to end or modify any promotion at any time. Other restrictions may apply. Offers only apply to the United States unless otherwise noted.
Kelty will honor returns for orders placed on our website (excluding items noted as “final sale” or items received as a gifting promotion) within 30 days of the original purchase date for a full refund. To be eligible, items must be returned in brand new unused condition, with all original product packaging (including tags), and any safety seals unbroken.
Original order shipping charges will not be refunded.
The cost of any return shipping is the responsibility of the customer.
Gift returns will be refunded to the original purchaser. We apologize for any inconvenience this may cause. We are not responsible for your return until it is received at our distribution center. We recommend that you provide a tracking number to us for reference.
If you receive an item other than what you ordered, or if the item appears to be defective, damaged or missing please reach out to customer service directly at firstname.lastname@example.org or call us at 1-800-535-3589 and we will be happy to assist you.
If you need a different size, color, or product please return your item(s) for a refund and place a new order at your convenience. We process refunds within 1-2 weeks upon receipt of your return. Placing a new order before receiving your refund ensures that you will get your new item quickly, while the item is still in stock.
You will see your refund within 1-2 weeks from the date we receive your return. If items are not returned in new, unused condition with all original product packaging including tags, they will be returned to you with no refund.
1. Fill out our Return & Exchange Form, detach, and put inside the box. Your SO # can be found on the packing slip in the far right column.
2. Write your SO number with a permanent marker on the outside of the box.
3. Send your return to:
9460 N Virginia St.
Reno, NV 89506
Be sure to keep a record of your tracking number.